It is the most transparent way to follow up on your needs, which are very important to us, so we need to have a tool with which we can measure our level of care and place the team of specialists we have and put it at hand of our clients.
It’s a time control session.
Our library of knowledge about common or basic system problems Remember that if your support plan includes a personalized support library, just by authenticating yourself on our platform you will be able to see exclusive solutions for your company.
It is a session where you will find the repository of the courses acquired for training in your company.
Basic videos teaching how to solve common problems or how to create clear requirements for our support department in order to better serve our customers.
Repository where you will find updates to your applications, plugins or extensions.
The times are variable, they are qualified in 3 ranges of importance, regularly the answers are delivered in a maximum of 24 hours, the cases that exceed this time are considered urgent level 3, which means that you will have a specialist at your disposal for your case until you achieve a satisfactory solution.